COOKIES
Cookies on the site
This page summarizes the cookie management policy implemented by PoeticStay.
POETICSTAY cares about your privacy and takes data security very seriously. To demonstrate that we are worthy of the trust you place in us, we are committed to being transparent and clear about how we use your data. This privacy policy explains how and for what purposes we process the data you provide via our platform, as well as how long it will be stored and which third-party service providers will have access to your data. We also inform you of your rights regarding your personal data and how you can exercise them. We therefore encourage you to read this document carefully. In accordance with applicable regulations, we would like to point out that we only collect data that is strictly necessary for the provision of our services and that the data will be used exclusively for the purposes described in this document. By continuing to use our website, you accept the provisions of this privacy policy. If you do not accept them, we ask you to stop using our services.
Personal data collected
We cannot help you book a stay if we do not have certain essential information. This is why we need you to enter certain data in order to enjoy a pleasant experience on our website. We therefore ask you to provide us with the following data:
1. Registration data: Registration data: information required for your registration on the website. This generally includes your first name, last name, e-mail address and date of birth.;
2. Booking data: details of the bookings you make on our website, including your booking number, the dates of your stay and the names of your travelling companions ;
3. Login information: the e-mail address and password you used to log in to the website ;
4. Payment information: the payment method you used to connect to our website. Payment information: the payment method you used for your booking, your credit card number and expiry date, the amount paid and other information relating to your transactions on the website. ;
5. Your communications: all conversations or messages you have sent or exchanged with POETICSTAY ;
6. Marketing data: all information that can help us offer you services that match your profile and interests. For example, your geolocation data ;
7. Technical data: data generated during your navigation on our website, such as the pages you consult, the links to third-party sites you click on and the searches you perform.
In addition, whether or not you make a reservation, certain data will be collected automatically from your computer, tablet, smartphone, or other device used to access our website. Our servers will collect data such as :
1. IP Address : Our server automatically records your IP address when you connect to the website. However, the IP address cannot be used to identify you personally.
2. Cookies : When you access our website, we may place cookies on your device. Cookies are small text files placed on your computer or mobile device to store your data (IP address, pages viewed, etc.). They enable us to save your settings, memorize your preferences and analyze how you use our services.
We use cookies for the following purposes :
1. To save your preferences (e.g. your language or login details) so you don't have to re-enter them.
2. To suggest destinations that match your interests.
3. For statistical purposes, to improve our services and continue to offer you a smoother, more intuitive browsing experience.
You can disable or refuse cookies at any time by modifying your browser settings. However, if you do so, some of the website's functions may not work properly.
This information is not mandatory. However, if you choose not to provide it, you will not be able to create an account or make a reservation on our website.
Purpose and legal basis of data processing using cookies
Sharing with third parties
In order to manage our products and services, conduct our operations and/or perform the contract we have entered into with you, we may share your personal data with certain external parties.
1. Your details may be passed on to payment processors to complete your booking.
2. We may transfer your data to a third party in the event of a purchase, merger or sale of all or part of our assets, or in the event of a reorganization of our activities.
3. We may share your data with service providers in order to improve our services.
4. We may disclose your information to courts, police authorities, public authorities, tax authorities or authorized third parties in order to comply with our legal obligations, to respond to a valid legal request or to protect our own interests.
Retention and preservation of personal data
We will only keep your data for as long as is necessary to achieve the purpose for which it was collected. Wherever possible, your personal data will be deleted at the end of the following retention periods: For the category of personal data, the retention period for information relevant to the authorities is 8 years from the end of the tax and customs year in which the data was recorded; for personal data processed as part of a booking or contract between you and POETICSTAY, the period is 7 years from the expiry of the contract or the date of booking, whichever is later; for personal data retained for marketing purposes, 7 years from the last date of or our business development interaction between you and POETICSTAY for business purposes.
Data security
We consider the security of your data to be of the utmost importance. That's why we do everything in our power to set up appropriate processes and systems. These processes and systems include :
1. Installing a firewall to protect our servers ;
2. storage of your data in secure processing centers ;
3. encryption of data stored on our servers, using the most secure methods in the industry ;
4. if necessary, secure deletion of stored information.
Your personal data is thus protected against illegal access, loss, destruction, falsification and theft, as well as against modification, copying or any other unauthorized processing or inappropriate use.
We also take appropriate measures to train our administrative and sales teams so that they are aware of their obligations with regard to privacy protection and the security of your personal data.
Unfortunately, sending information via the Internet always involves a certain security risk. Despite our best efforts to protect your data, we cannot guarantee the security of information sent to us via our website.
Your data protection rights
In accordance with the General Data Protection Regulation (GDPR), you have certain rights regarding the control of the data you have provided to POETICSTAY.
1. Right of access: You may request a copy of the data we hold about you in order to check that it is processed in accordance with current legislation.
2. Right of rectification: You may request the rectification of any incorrect, incomplete or inaccurate data.
3. Right to object: You may object at any time to the processing of your data for legitimate reasons (for example, if you refuse to allow your data to be used for marketing purposes).
4. Right to erasure: you may request the erasure of your personal data if you consider that it is not or is no longer necessary for the purposes for which it was collected, if you withdraw your consent to the use of your data or if you consider that it is being processed unlawfully.
5. Right to data portability: You may retrieve the data you have provided to us in a machine-readable format for your own use or to send to a third party of your choice.
6. Right to restrict processing: You may request the temporary freezing of some of your personal data (for example, if you dispute their accuracy or object to their processing).
To exercise your rights, or if you have any questions, please contact us by sending an e-mail to the following address : contact@poeticstay.com.
Third-party websites
Our website contains links to social media networks, in particular Facebook, Instagram et Twitter. We have no control over these third-party platforms, and we are not responsible for their practices and privacy policies. Therefore, we strongly encourage you to read their terms of service and privacy policies.
Privacy Policy Changes
Our privacy policy may be amended from time to time without notice. We recommend checking this page regularly to stay informed of the latest updates.
Others questions
If you have any comments regarding this privacy policy, if you wish to exercise your rights, or if you have any questions or concerns regarding the collection and processing of your personal data, please feel free to contact us at contact@poeticstaycom. In case of unresolved issues or if you wish to file a complaint regarding an alleged violation of your rights, you can submit your request in writing to the European Data Protection Supervisor, either by mail or electronically at https://edps.europa.eu/_en.